Rochester, NY, September 9, 2015 (Newswire.com) - The Lifetime Healthcare Companies (“LTHC”) announced today that its Information Technology (IT) systems were the target of a sophisticated cyberattack and steps are being taken for the protection of all impacted individuals who do business with any of the following affected affiliated entities:
- Lifetime Benefit Solutions
- Lifetime Care
- Lifetime Health Medical Group
- The MedAmerica Companies
- Univera Healthcare
As a result of cyberattacks on other insurance companies, LTHC engaged FireEye’s Mandiant incident response division, one of the world’s leading cybersecurity firms, to conduct a forensic assessment of its Information Technology (IT) systems. On August 5, 2015, LTHC learned that cyber attackers gained unauthorized access to its IT systems.
LTHC notified the FBI and is cooperating with the bureau’s investigation.
“Protecting personal information is one of our top priorities and we take this issue seriously,” said Christopher Booth, the corporation’s chief executive officer. “We’re making a broad range of services available today for our members, patients and other impacted individuals to help protect their information.”
The investigation has not determined that personal information on the company’s IT systems was removed or used inappropriately. However, the investigation has determined that attackers may have gained unauthorized access to approximately 3.5 million individuals’ information, which could include name, date of birth, Social Security number, mailing address, telephone number, member identification number, financial account information, claims information and, in some instances, clinical information.
LTHC is beginning to mail letters to affected individuals today and is providing two years of free identity theft protection services through Kroll, a global leader in risk mitigation and response solutions, including credit monitoring powered by TransUnion. A dedicated call center also has been set up for all impacted individuals. And, the company has established a dedicated website (www.lifethcfacts.com), where members and other affected individuals can view frequent questions and answers and sign up with Kroll for the free credit monitoring service and identity theft protection services. Individuals who believe they are affected by this cyberattack but who have not received a letter by November 9, are encouraged to call the number listed at that website.
“We have already taken aggressive steps to remediate our IT system of issues raised by this cyberattack,” Booth said.
“We regret any concern this may cause,” said Booth. “We are providing free credit monitoring and identity theft protection to you for peace of mind. We also pledge to take additional steps to strengthen and enhance security to help avoid having something like this happen again.”
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Media Contact:
Philip J. Puchalski
Corporate VP, Strategic Communications and Creative Services
Philip.Puchalski@lifethc.com
1-585-231-6864
Lifetime Benefit Solutions - Provides employee benefits administration and risk management services, including benefits consulting and administrative support, across the United States. https://www.lifetimebenefitsolutions.com/
Lifetime Care - Delivers compassionate, personalized care and education to adults and children who are ill, injured, dying, or grieving. https://www.lifetimecare.org/
Lifetime Health Medical Group - Delivers primary care, specialty care, urgent care, pharmacy, dental, optical, behavioral health, and imaging services in the Rochester and Buffalo areas. http://www.lifetimehealth.org/
The MedAmerica Companies - Offer long term care insurance and short term care insurance nationally through easy-to-understand products and streamlined processes that ensure hassle-free service. https://www.medamericaltc.com/agents/WelcomeAction.action
Univera Healthcare - Covers members across the eight counties of Western New York with a wide array of plans and services, including a comprehensive network of physicians, hospitals, and all major pharmacy chains. univerahealthcare.com
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